How can we help you?

Practical information

We have compiled the most frequently asked questions for you below. If you can't find the answer to your question below, please feel free to contact us directly.

Communication center

Communication center

Speak with a professional

How can we help you?

Please feel free to contact us. We are happy to help you!

FAQ categories

Do you have questions about a specific topic? Consult the pages below for more information about costs, visit, conditions, waiting time and our corona rules.

Costs

Cost & insurance

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Family

Contact & visiting

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Criteria

Terms & conditions

Read more

Corona

U-center Corona Measures

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Clinic

Facilities

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Admission

1. What are the waiting times?

At U-center you can quickly go for a treatment. Within 1 day we can process your registration and take the first telephone intake. Then we need a referral letter and documents from you. As soon as these are received, the information will be assessed by our team within 1 day. We will call you back immediately to schedule a consultation, which can usually take place within 2 weeks. If a positive clinical indication is reached during the advisory meeting, a date will be set immediately. The next spot is usually available within 4 weeks.

2. How do I sign up for a treatment?

You can register by phone or directly via our website. View our application procedure page to view all the steps of your application.

3. Is there a medical screening before admission?

A medical screening will take place on the first day of admission.

4. When will I receive information about my treatment program?

On the first day of admission in Epen you will receive an explanation of the intensive treatment program, the first phase, the code of conduct that applies to clients and employees at U-center and medical screening takes place. 

5. Are there rules of conduct in the clinic?

To enable everyone to have a comfortable and safe stay in our treatment centre, we work with a code of conduct. This is essential for the best treatment result and treatment climate for you and your fellow clients. Here you can read a lot about what to expect while being in our clinic. See our code of conduct here.

Conditions

1. Can anyone come to U-center?

At U-center we treat many psychological disorders. In particular, we specialize in the treatment of co-occurring disorders (comorbidity). However, our programme is not always suited to everyone’s needs. Read more about our criteria for treatment on our terms & conditions page.

2. What is the minimum age for admission to U-center?

U-center treats adults from the age of 18.

3. Does U-center offer treatment for special physical care?

Unfortunately, if you require intensive daily physical care or hospital visits, we can unfortunately not offer you the appropriate care. If you are suffering from anorexia nervosa, are seriously underweight and need to receive intravenous nourishment, a specialized institution is more appropriate.

Consult our terms & conditions page for more information.

4. Are there requirements for comprehension and language proficiency?

U-center’s programme is designed for people who have at least an average IQ. People with a low IQ may find the program too challenging. If desired, we can also assess a client’s IQ.

Do you have any questions? Feel free to contact us for advice or consult our conditions & criteria page for more information.

  • Insurance

    Reimbursed by your healthcare insurance

    Get your insurance check now Read more
  • Waiting time

    Waiting Time: 6 - 8 weeks

    Last updated 01-12-2022 Read more
  • Satisfaction

    Recommended by clients

    On average, we score a 8.4 on client satisfaction Read more

Contact & visiting

1. Can I receive visitors during my admission?

Visitors are welcome on Saturday and Sunday from 1.30 pm until 5.30 pm. The stay at U-center is completely devoted to the treatment. This means that contact between you and your loved one must take place outside the therapy hours in order not to disrupt the program. Visit this page for more information about visits and contact.

These visitation arrangements may deviate due to corona measures. The communication centre can tell you more about this.

2. Can I come to U-center by car?

It is not allowed to use your own motorized transport during your stay in Epen. We therefore request that you be brought to U-center by family or friends or by using public transport.

3. Can relatives be kept informed of my developments within the clinic?

Your next of kin can be kept informed by your mentor/directing practitioner during your admission, but only with your written consent.

4. Can I sleep at home on the weekends?

It is not possible to go home during the weekends. During admission you will remain in the clinic, including on weekends.

5. Can I have a tour of the clinic before my application?

Unfortunately, it is not possible to tour the clinic at any time prior to your admission. This is in order to guarantee the privacy of the clients who are currently staying in our clinic. If you would still like to get an impression of U-center, we recommend that you watch a webinar.

Costs & Payments

1. What are the costs of a treatment?

Would you like to be treated at U-center? Then of course you want to know whether your health insurer reimburses the costs for a treatment. You will find more information on the costs & insurance page. We always make sure that you know exactly where you stand financially before you start.

2. Is treatment covered by my insurance?

Depending on where you live your insurance may cover your treatment. If you have a Dutch insurance you will have to pay a personal contribution. Consult the costs & insurance page for more information about your situation.

Your stay

1. Is there a television in my room?

Each room is equipped with a TV.

2. Do I have my own bathroom during my stay?

Each room has a private bathroom.

3. Do I have to clean my room myself?

You don't have to clean your room yourself. The cleaning staff takes care of this.

4. What are the facilities at the U-center clinic?

Our international treatment centre is equipped with all the necessary facilities and also provides some extras. For more information please consult our clinic facilities page.

5. Is U-center suitable for wheelchairs?

Yes, our clinic is wheelchair-friendly.

Packing list

1. What do I need to bring to the clinic?

Before the admission you will receive a list of all the items that you should bring yourself.

2. Do I need to bring a bathrobe for the sauna/swimming pool?

Yes, you must bring your own bathrobe.

3. Do I have to bring my own sports towel for the gym?

You must bring your own sports towel.

4. Do I have to bring my own bath towels?

This is not necessary. There are bath towels available in your room.

5. Are there options to wash my clothes?

Washing machines and dryers are available in the clinic. You do need to bring your own washing powder/fabric softener.

6. Can I bring my (electric) bicycle to the clinic?

Yes that is allowed. There is a bicycle shed at the back of the clinic, but keep in mind that it is unguarded.

7. Can I have my newspaper/magazine subscription sent to the clinic?

That is possible.

8. Can I bring my mobile to the clinic?

Yes, but you can only use your mobile in your own room. Cell phone use is not allowed in public areas. This also applies to evenings after therapy.

9. Can I bring my laptop and/or tablet?

Yes, but your laptop and/or tablet must remain in your room. The use of a laptop and/or tablet is not allowed in the public areas.

10. Can I use my tablet in public places for read books?

No, you can take your tablet with you to the clinic, but it must remain in your own room all day.

Pets

1. Can I bring my pet?

Unfortunately, pets are not allowed in our clinic.

2. Can I bring my guide/assistance dog to the clinic?

You can bring your guide dog/assistance dog with you, provided it is officially registered as a guide dog/assistance dog.

Diet & Allergies

1. Are my dietary requirements taken into account?

Breakfast and lunch consist of an healthy and tasty buffet, composed of (mostly organic) regional products. U-center offers varied, fresh and healthy meals that take into account diets and special wishes. You can always contact the restaurant/service center in advance to ask about the options for your specific situation.

2. Is it compulsory to eat with your own group?

Clients are obliged to eat with their group three times a day, but it is also possible to occasionally eat a meal in your room. However, these will be exceptional cases. You can discuss this with your mentor.

3. Can I take my non-prescribed medication/supplements?

U-center discourages the use of alternative medications/nutritional supplements that are not prescribed by a doctor. You are therefore not allowed to take this with you.

Questions?

Our communication center is available on weekdays from 9am till 8pm. You immediately get to talk to a professional who can help with all your questions.

Contact us

Waiting Time

6 - 8 weeks

Last updated 01-12-2022