Your patient is in good hands with us

Refer a patient

Your patient may already have undergone an extensive search for the right treatment for his or her problems. A referral to U-center could be a solution. Read our referral procedure or contact us for more information.

Communication center

Communication center

Speak with a professional

Let's work together

Please feel free to contact us. We are happy to help you!

Checklist

Is U-center suitable for your patient?

Do you suspect that your patient is suffering from serious psychological problems or addiction? Is outpatient treatment no longer sufficiently intensive or effective? The following checklist will help you to determine whether your patient is eligible for clinical treatment. Your patient must have least one or more DMS-5 conditions. 

Does your client suffer from or have:

  • severe depression, anxiety, trauma, somatic symptom disorder, personality disorder, eating disorder and / or addiction;
  • more than one psychological condition (comorbidity);
  • additional somatic problems;
  • social, psychological or physical dysfunction;
  • long-term or recurring complaints;
  • previous (outpatient) treatments with insufficient results;
  • an overloaded support system or unsustainable home situation;
  • a diagnostic question that can only be investigated in the clinical setting?

Does your client:

  • need a treatment environment that offers structure and protection;
  • need medication in a clinical environment or reduce medication?

If a combination of the above apply, your patient is probably entitled to be admitted for our inpatient treatment programme. If you are not sure, you can still refer your patient to our diagnostic center for an accurate assessment. 

We pay a lot of attention to resuming work, meaningful daytime activities and reintegration into society. U-center has a contract with almost all health insurers in the Netherlands and with a range of international insurers.

Read more about our conditions

Criteria

Treatment at U-center is intensive and demanding. It can be very confronting and arouse strong emotions. A certain determination and attitude are required to be able to follow the programme’s intensity. For this reason, if your patient would like to come to U-center, we make a careful assessment of whether U-center is the right match.

Age
Our programme is suitable for people who are motivated to work on their recovery. We treat adults from 18 years of age.

Crises care
U-center is an open behavioural health hospital: we do not have a secure ward. If your patient could be a danger to yourself or others, you may need a more protective environment. For example, if you are acutely suicidal, it may be better to first stabilize your condition in a secure ward. The same applies if you are seriously confused and may become aggressive as a result. We do everything possible to guarantee your safety and that of our other clients.

Special physical care
U-center endeavours to make everyone’s stay as comfortable as possible. However, we are not a nursing home or general hospital, but rather a behavioural health centre. Therefore we can not offer the appropriate care for patients that require intensive daily physical care or hospital visits. For patients suffering from anorexia nervosa, or who are seriously underweight and need to receive intravenous nourishment, a specialized institution is more appropriate.

Psychosis
People with acute psychosis first have to be stabilized. Our experience is that U-center’s short-term treatment will not be sufficiently beneficial for people suffering from psychosis or schizophrenia.

Comprehension
U-center’s programme is designed for people who have at least an average IQ. People with a low IQ may find the program too challenging. If desired, we can also assess a client’s IQ.

Do you have any questions? Feel free to contact us for advice. 

Help your patient get started

Referral procedure to U-center

Our communication center is available on weekdays from 9.00 am till 8.00 pm for referrers and potential clients. You will immediately get a professional to talk to and they will help and advise you and your patient on the next steps to take. They also take care of the intake procedure and possible indication for clinical treatment. 

Step 1

Talk to your client

Talk to your client

Step 1

A referral is a delicate matter. We therefore advise you to discuss motivation and need for an inpatient treatment with your client. In case you both agree that an admission at U-center is desirable, we would suggest to invite your client to call us for a telephone screening.

Step 2

Exploration with your client

Exploration with your client

Step 2

During the first contact by phone, we will inform your patient about the program, the steps to be taken and we will perform a telephone screening to quick scan for possible indications that inpatient care at U-center would not be suitable.

Step 3

Authorization

Authorization

Step 3

For international or non-Dutch insurance companies a variety of procedures can be applicable. We therefore advise you to contact us by phone in order to find out which way to follow. For most insurances, an authorization has to be requested by referrers. U-center can provide a medical report after the consultation that can be send to the insurance company.

Step 4

Medical information

Medical information

Step 4

Previous clinical information is of utmost importance and this helps our intake team to investigate if we can invite your client for a consultation. For most both Dutch and international insurance companies, a referral letter is needed. This referral needs to be written by either a medical doctor or a psychiatrist.

Step 5

Diagnostic process

Diagnostic process

Step 5

Our diagnostic process starts directly after receiving all clinical information and the referral. Prior to the consultation, U-center makes use of a Behavioral health outcome management system (ROM) which involves the use of behavioral health outcome data to help guide and inform the treatment of each individual client.

Step 6

Consultation

Consultation

Step 6

The actual consultation can take place in either Driebergen (The Netherlands) or Epen (The Netherlands) or via Skype, Facetime or by phone. A consultation consists of a clinical interview in which one of our psychologists will thoroughly discuss all the psychological, physical and social problems your client might have. A consultation will result in a possible indication for admission.

Step 7

Admission

Admission

Step 7

In case of a positive outcome of the consultation, we will offer the first available date in case we already have authorization from the insurance company. In some cases we will need to send a medical rapport together with your referral letter in order to get authorization. This procedure can take some time. We will inform you about the progress of the procedure. 

Refer a patient

Would you like to know if U-center is a potential option? We would be happy to advise you regarding which patients can benefit from our programme and how you can refer them.

Waiting Time

6 - 8 weeks

Last updated 01-12-2022