The organisation

Who are we?

At U-center we believe that everyone can gain a new perspective on life.

U-center is a mental health centre specialized in treating mental disorders such as depression, burnout, trauma and anxiety as well as addiction, eating and personality disorders. We believe that these conditions can best be treated together in an integrated and personalized programme of treatment, in a comfortable and inspiring environment. The programma consists of 7 weeks inpatient care and 7 weeks outpatient care.

U-center is a mental health centre specialized in treating mental disorders such as depression, burnout, trauma and anxiety as well as addiction, eating and personality disorders. We believe that these conditions can best be treated together in an integrated and personalized programme of treatment, in a comfortable and inspiring environment. The programma consists of 7 weeks inpatient care and 7 weeks outpatient care.

Director of innovation and development

drs. Ingrid (I.J.C) Weijnen

Ingrid studied clinical psychology and personality studies at the University of Leiden. As psychologist and psychotherapist registered in the Netherlands she was manager at Riagg Maastricht and head of treatment at Mondriaan Center for Forensic Psychiatric Care.

Director of care and personnel

Raymond (C.M.W.) van Oosterhout

Raymond studied humanities and later followed the general management master's program at Harvard Business School. Raymond has extensive experience as a transition manager and care director in hospitals (including Maastricht UMC, Karolinska University Hospital in Stockholm, Radboud UMC and the Spaarne Gasthuis).

Director of operations and finance

drs. Ton (A.B.M.) Habets

Ton studied business economics at the Erasmus University Rotterdam and then obtained the executive masters in finance and control at VU Amsterdam. Habets has extensive experience in various (financial) management positions in both the business (including Akzo-Nobel, Douwe Egberts, CSM / Leaf) and healthcare sectors (Solutions, Soof Regelt, de Viersprong). Keeping innovative and good quality care affordable is an important motive for Ton.

Our team

U-center has around 150 staff, mainly comprised of our treatment team of psychologists, psychotherapists, psychiatrists, doctors, therapists, sociotherapists, physiotherapists, professional therapists and our communication center colleagues.

U-center’s support departments comprise employees from our service center, kitchen and restaurant staff, maintenance and technical services, administration, finance, personnel, planning, marketing and IT.

Our team members work with passion and compassion. Our style is characterized by charm, healthy realism and sobriety.

Works Council

U-center has an expert and enthusiastic Works Council, representing the interests of the employees. They are also involved in important changes in the organization and, among other things, contribute to matters that are important to clients and the quality of the treatment. The Works Council consists of 5 members of various teams within U-Center, from facility to treatment staff.

  • Jan-Willem van Wezel (chairman)
  • Mirte Krecklau-Ronda
  • Jos Smans
  • Tessa Menning
  • Astrid Berix

Client Counsel

We set up a Client Council in the knowledge that the best people to give us feedback are our clients. Comprising five members, the council is actively engaged and involved in developments at U-center.

Supervisory Board

U-center works according to the Governance code for care in the Netherlands. Our Supervisory Board ensures that U-center’s policy and operations are carried out correctly. The Supervisory Board provides advice to U-center’s management when necessary. It has three members:

  • Chairman - J.F.M.L. Michels (1961)

Over the past 10 years, Michels has held various roles on the board of healthcare organizations, including CEO of Priory Healthcare (UK) and general director of Opvoedpoli (Netherlands). Prior to that he was managing director at ABN AMRO. He is an advisor for healthcare institutions and sustainable energy companies.

  • Trustee - T.C.G.M. Vissers (1953)

Titus Vissers is a doctor and was previously a member of the board of various health care institutions (GGZ, hospitals and nursing homes). He is supervisor at Eerste Lijn Amsterdam, de Blijf Groep (Amsterdam, Flevoland and het Gooi), NIAZ-auditor, member of the PUM executive committee and theme coordinator for health and environment.

  • Trustee - H.M. Detailleur (1967)

Since 1995, Henk Detailleur has been working as an international investment banker and investor. He is currently managing partner at Zuyderzee Capital. From 2014-2017 he was managing director of ABN AMRO Effecten Compagnie (a member of the ABN AMRO Group).

ISO 9001 Certificering

Recognized quality!

Prizes and nominations

Hospitality combined with quality, that is our goal. We are therefore very proud of the recognition for our commitment, through the following nominations and prizes:

2016: Value Based Health Care Prize - nomination
2016: Hospitality with Stars (Gastvrijheidszorg met Sterren) - joint first prize
2017: Hospitality with Stars (Gastvrijheidszorg met Sterren) - second prize

Important arrangements

Quality standard

U-center works with the professional standard adopted in 2016 by the Board of Directors of Zorginstituut Nederland, the Mental Health Care Quality Statute (GGZ Kwaliteitsstatuut). GGZ Nederland is the association of mental health care providers in the Netherlands. The quality standard sets out what mental health care providers must arrange regarding quality and accountability in order to be able to provide curative mental health care under the Netherlands’ Health Insurance Act (Zorgverkeringswet). The model quality standard completed by a healthcare provider guarantees that the right healthcare professional delivers the right help to the right place, within a professional and qualitatively responsible network. In this way, U-center promotes appropriate mental health care.

Appendix

Whistleblower policy

A governance code applies to organizations in the Dutch healthcare sector. This code means that U-center B.V. is accountable for alleged reported irregularities and abuses within the organization by employees and others who are in a contractual relationship with U-center B.V. without prejudice to the legal position of the whistleblower. A notification and whistleblowers policy must be adopted for this purpose, with the aim of contributing to the improvement and, if necessary, correction of the organization's own functioning.

U-center’s whistleblowers' policy has been drawn up in accordance with the whistleblowers scheme for Branch Organization Care (BOZ). It was adopted by U-center’s Supervisory Board on 29 November 2012 thereby giving effect to article 3.1.5. of the Netherlands’ Care-wide Governance Code (Zorgbrede Governancecode).

Appendix

Complaints procedure

Of course we do everything we can to help, guide or treat you as well as possible. Yet it can happen that you are not satisfied or have a complaint. In such a case, please let us know and contact the complaints officer at U-center.

Appendix

Privacy statement

At U-center we attach great importance to privacy. We therefore handle your personal data very carefully. We are in full compliance with the Netherlands’ General Data Protection Regulation (Algemene Verordening Gegevensbescherming or AVG).

Appendix

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Results

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Who do we treat?